It is not necessary, but registering an account will make it easier to manage your orders. You can register an account and view your orders here.
Account & Order
How to check the status of my order?
If you have an account, you can check your order status here, or you can get your order status through your order email and order number
How do I delete my account information?
Please contact us and we'll help you.
Payment & Order
What payment methods are accpeted
You can pay online using Paypal, credit and debit cards. If you need to pay by bank transfer, please contact us.
Why id my online bank card payment fail?
Check to ensure the country that issued your credit card matches the region in which you are shopping. If the bank does not provide an authorization, here are a few possible reasons why:
- The billing information is inconsistent with what the credit card company has on file.
- The expiration date was entered incorrectly at check out.
- The card’s CVV code is incorrect.
- The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge.
Why is my order cancelled?
In some cases, an order is cancelled due if the item is no longer in stock.
Occasionally pricing adjustments are made which result in changes to pricing on jewelry. We reserve the right to modify or cancel orders.
Sometimes, an order is cancelled due to incorrect or inconsistent customer information. Please ensure all credit card, billing and shipping information is accurate. You can create a new order on our site or contact Customer Care.
What if I entered the incorrect information on my purchase?
Please contact us within 3 hours and we will modify the order for you. If the price changes due to the change, we can only cancel the order for you, and then you can place a new order
Shipping & Deliver
How long will it taketo receive the package?
We usually send out the package within 5 days of your order, and the general shipping time is 7-20 days.
What if I don’t receive the package?
We will try our best to get the package as soon as possible. Sometimes there may be problems with logistics. You can contact us and we will reply you within 24 hours.
Don't worry, if the package is lost, we will send a new package for free.
Do I need to pay for shipping and customs duties?
No sir, we will cover all the expenses.
Return, Refund & Exchange
What is the refund policy?
We understand that sometimes, you need to return your pieces. We offer a 30-day return policy for your jewelry, subject to terms and conditions. To determine if your purchase is eligible for a return, refund or exchange, please refer to our Returns, Refunds & Exchanges page.
- If the item qualifies for a return, and you would like a refund, you will receive shipping instructions once the return is approved.
- In cases where there is a warranty issue (damage), or the wrong item was received, We will cover the cost of shipping and waive the restocking fee.
- In cases where customers want to exchange an item for the same one in a different size, or request a store credit, we will waive the restocking fee but return shipping is the customers responsibility.
- "Almost Perfect" Jewelry are not eligible for return. "Almost Perfect" are exempt from any Returns or Exchanges.
- Items with "Final Sale" displayed on them are ineligible for a refund.
How do I return an item?
Please contact us first and inform us of the problem. If you need the product to be returned or exchanged, we will tell you the address you need to send it to.
After receiving the returned product and confirming that it is correct, we will refund or send you a new product within 7 days as needed.
How long can I get refund?
In 7 days.